Job no: 53859082
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
You might think you know us, but we’re delivering like never before.
As the world rapidly changes, we’ve had to change too – to ensure our future is even greater than our past
It’s an exciting time to be at Australia Post
Customer Experience and Digital Technology is at the core of Australia Post’s transformation. This new business unit is empowered to deliver for our teams and delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
And we’re always on the lookout for passionate, purpose-driven people to join our team.
Customer Experience and Digital Technology?
The purpose of Customer Experience and Digital Technology is to design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post. The key areas that Customer Experience and Digital Technology is responsible for include Customer Experience, Customer Services, Decipha, Identity and Financial Services, Digital Channels, Data Science, Data Commercialisation, Product Engineering and Platforms, as well as Technology.
What does the role involve?
This role will ensure that the strategic promise for Identity Payments and Financial Services’ (iP&FS) is delivered through a disciplined and consistent approach. This role will ensure that the “right” work program is in place with the appropriate Governance structure overseeing progress. Further this role will manage the delivery of these key initiatives and take responsibility for sourcing the “right” resources are engaged across iP&FS to deliver these initiatives.
In addition to establishing an approved work program this role will provide leadership and direction in support to business areas for the journey from ideation through to delivery approval across iP&FS. This will require engagement across multiple Business Units of Australia Post to ensure all relevant experts are engaged and stakeholders are informed and committed to delivery of iP&FS’s strategic goals.
In addition this role will adopt Enterprise criteria for initiative characterisation of Investment, Compliance (ALM) and BAU work streams and work with the iP&FS leadership team to ensure funding considerations are in place to ensure the intended program of work is clearly understood and funded (currently ~$20m per annum). This role will be responsible for monitoring and maintaining a comprehensive work plan across all investment categories and will report regularly to the appropriate Governance forums as an escalation point and provide informed commentary of progress against delivery.
This position will be responsible for ensuring that the iP&FS funding pool is effectively managed and delivering the greatest benefit to iP&FS. This will involve facilitating budget preparation, monitoring and adjustment across iP&FS whilst maintaining alignment with Finance to ensure we meet the investment plans of the Enterprise.
Delivery and Execution:
Financial (e.g budget expenditure, revenue, lending authority, profit targets etc.)
People, safety and community:
Industry and Function:
Market and Environment:
We believe investing in our people is good business.
That’s why we have a team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. Our teams operate flexibly so please speak to us about what this could look like for you.
Together, our differences make us stronger.
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at firstname.lastname@example.org.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join the transformation of Australia Post?
Click apply now, to help shape our tomorrow.
Advertised: 27 Jun 2022 AUS Eastern Standard Time
Applications close: 11 Jul 2022 AUS Eastern Standard Time
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