Job no: 53795476
Work type: Permanent Full Time
Location: Perth Airport
The Australia Post Group (including Australia Post, StarTrack, Decipha & Securepay) is one of the most trusted brands in Australia. Employing over 30,000 people across our integrated delivery, logistics and e-Commerce network – we love delivering! Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch.
We offer an attractive salary and benefits in an equal opportunity workforce. We encourage applications from people of all ages, including indigenous Australians and those with a disability.
We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at firstname.lastname@example.org.
About the role
The purpose of this role is to coordinate the Startrack Courier WA Contract Logistics fleet. This role has a key focus to managing the daily workflow, ensuring customer expectations are met while ensuring safety and performance are achieved. This role also involves supporting the WA customer service team taking inbound calls, customer bookings and contractor enquiries.
Shift Details: Monday to Friday 6:00am - 2:30 pm.
What will you be doing?
• Despatching contract logistic bookings to our fleet contractors via the despatch master software platform to manage service outcomes over 99% across multiple customers and service offers
• Liaise with Customer over the telephone, primarily, to ensure that job changes, cancellations and finer details are achieved to ensure that efficient and timely creation of jobs in our despatching system
• Provides daily reporting on the previous day’s performance across the fleet and follow up with non-conforming drivers and coach them and where needed conduct difficult conversations about improving compliance
What you’ll have:
Benefits for you:
Interested? Here’s what we’re looking for.
You’ll be a highly organised individual who has seamless attention to detail and strong communication skills. We are seeking someone who can hit the ground running and has a can-do attitude. You will embrace working in fast-paced environment and managing competing demands.
If this role sounds like your next opportunity, don’t delay it… click ‘apply’ now!
Advertised: 24 Nov 2021 W. Australia Standard Time
Applications close: 10 Dec 2021 W. Australia Standard Time
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