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Senior Product Experience Manager

Apply now Job no: 53774990
Brand: Australia Post
Categories: Digital
Work type: Fixed Term Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities.

And we’re only getting started. 

What does the role involve?

The Senior Product Experience Manager (6 Month Fixed Term Contract) is responsible for defining, developing and delivering the digital experience roadmap across multiple, important portfolios of digital products within Australia Post’s digital and data channels, as well as supporting the D&D senior leadership team in developing the approach to digital product management.

The role requires a strategic approach to digital product and experience development to identify opportunities; translate them into Objectives and Key Results (OKRs) and deliver a roadmap of continuous experience improvement. Starting with the customer first (desirability), the senior digital product manager will also manage the needs of business (viability) with the needs of operations and technology (feasibility) and strive for the right balance between the three. It will draw on deep knowledge and experience in the end-to-end digital production process, from initial concept definition through to delivery using design thinking and agile delivery methods to achieve strategy, customer and financial targets and to define and implement the future vision/roadmap.

Furthermore, the role requires senior stakeholder management and has a strong emphasis on coaching the Product Experience Managers.

What are the key responsibilities?

  • Developing, driving and delivering successful digital products and experiences across multiple portfolios
  • Defining and delivering portfolio strategy, product plans, roadmaps based on customer research, usage patterns feedback, business strategies, competitive review and emerging technology
  • Provide direction and guidance to experience design, delivery, analytics and key business stakeholders to validate digital experience direction
  • Define the viability and desirability of every digital asset within their portfolio of digital products, partnering with delivery teams to determine feasibility and connect all activity to customer value and OKR outcomes
  • Coach and develop team of Product Experience Managers and Producers
  • Work closely with the Head of Product and Delivery to drive the digital product expertise and competency of the Digital & Data team
  • Manage senior stakeholder expectations and ensure that execution is aligned to business unit strategy

What are we looking for?

  • Extensive experience managing a digital product portfolio and roadmap in a large, complex product organisation
  • People Leadership and Management experience at a senior level within large and complex organisation
  • Strong track record in developing and implementing strategies, plans and roadmaps
  • Strong experience of collaborating with a complex and multi-tiered stakeholder group in order to realise commercial outcomes
  • Product design, development and implementation (B2B and/or B2C)
  • Product planning including knowledge of industry, market trends and competitive landscape
  • Innovative customer solution conceptualisation and building
  • Working knowledge of technical, legislative, contractual and compliance obligations affecting both product portfolio and the market

We believe investing in our people is good business. 

That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. ​ 

Together, our differences make us stronger. ​ 

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. ​ 

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   ​ 

Ready to join the transformation of Australia Post?​ 

Click apply now, to help shape our tomorrow.  ​ 

Advertised: AUS Eastern Daylight Time
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