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Senior Manager, Customer Engagement & Events

Apply now Job no: 53794907
Brand: Australia Post
Categories: Sales & Marketing
Work type: Fixed Term Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities.

And we’re only getting started. 

What does the role involve?

The Senior Manager, Customer Engagement & Events, plays a leading role in the development and delivery of key strategic initiatives that drives customer and industry engagement in support of our Business & Government growth strategy. A key focus of this 12 Month Fixed Term Contract role is to leverage Australia Post’s existing presence within the market across various industries, to drive greater awareness of our business capability through sponsorships, industry associations, events, conferences and bespoke customer engagement activities. 

The role will specifically: 

  • Contribute to the strategic direction of the customer engagement and events program, evolving existing programs and reviewing new initiatives and in market opportunities
  • Conceptualise, build and deliver in-person, virtual and hybrid events, with a focus on end to end customer experience, process, execution and go to market
  • Work with key partners to create innovative activation opportunities, to leverage industry sponsorships and association memberships
  • Lead a proactive approach to managing external stakeholder relationships - including sponsor and industry partners, strategic suppliers and other key stakeholders

What are the key responsibilities?

  • Support the Customer Engagement & Events Lead in the development and implementation of an integrated engagement plan in support of Australia Posts’ growth strategy and revenue aspirations
  • Focus on the delivery of memorable activations, events and experiences, that drives advocacy and relevance to our business customers
  • Develop creative event campaigns leveraging internal and external channels to maximise event exposure, audience reach and engagement, whilst maximising investment
  • Liaise with key stakeholders to create program narratives and key content themes, leveraging business content strategy
  • Participate and engage with the team in development, innovation and brainstorming sessions to help contribute new ideas or processes to events
  • Identify opportunities for positioning Australia Post as a thought leader within new and existing markets
  • Partner with key stakeholders from Communications, Strategy teams, Sales, Product and EGM’s to drive new revenue opportunities

What are we looking for?

  • 5 + years marketing experience
  • Proven track record of developing, managing and implementing sponsorship and events strategy
  • Experience in leveraging customer insights to contribute to the development of tailored, innovative and differentiated customer solutions
  • Strong project management and organisational skills, with the ability to manage multiple projects at the same time
  • Strong commercial acumen, creativity and initiative
  • Experience in working with multiple suppliers/ stakeholders, and in a tightly regulated environment
  • Experience in managing team members at a Marketing Coordinator level

We believe investing in our people is good business. 

That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. ​ 

Together, our differences make us stronger. ​ 

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. ​ 

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   ​ 

Ready to join the transformation of Australia Post?​ 

Click apply now, to help shape our tomorrow.  ​ 

Advertised: AUS Eastern Daylight Time
Applications close:

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