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Senior Communications Manager, Internal

Apply now Job no: 53745837
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities.

And we’re only getting started. 

What does the role involve?

The Senior Communications Manager, Internal will develop and implement communications that support Australia Post’s commercial and strategic objectives. The role will develop and execute communication strategies for transformation programs, critical business priorities, and key safety and engagement initiatives across all parts of Australia Post. 

In this role, strategic advice will be provided on reputation and communications risks, best practice strategic communication, channel optimisation and employee and stakeholder engagement.  A focus will be to collaborate with business leads to ensure effective strategic communications are developed in pursuit of business priorities across the enterprise.

What are the key responsibilities?

  • Develop and lead the implementation of strategic employee communications to support the commercial and strategic objectives of the enterprise
  • Provide best practice strategic communication and employee engagement advice to business stakeholders
  • Identify and manage business issues with potential impact to Australia Post’s reputation or that may impede its ability to achieve strategic objectives
  • Leverage new and existing communication channels to support business objectives
  • Drive channel optimisation and stakeholder engagement by producing effective targeted communications
  • Develop measures and feedback methodology for all communication initiatives and processes to ensure continual improvement
  • Enhance capability of the Communications team through mentoring and leadership
  • Collaborate with the wider Communications team to ensure consistency of business messages and alignment with enterprise wide programs

What are we looking for?

  • Extensive experience as a communications professional in a large, complex organisation
  • Relevant tertiary qualifications in communications or a related discipline
  • Project Management skills to ensure that large scale programs are planned, run and evaluated efficiently and consistently
  • Experience in developing, executing and evaluating communication plans
  • Excellent understanding of a wide variety of communication channels and techniques
  • Experience in working for organisations in the retail or logistics industry that have a geographically spread workforce is preferred but not essential

We believe investing in our people is good business. 

That’s why we have teams dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. ​ 

Together, our differences make us stronger. ​ 

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. ​ 

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   ​ 

Ready to join the transformation of Australia Post?​ 

Click apply now, to help shape our tomorrow.  ​ 


Advertised: AUS Eastern Standard Time
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