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Retail Customer Service Officer

Apply now Job no: 53703268
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Fixed Term Part Time
State: WA
Location: Booragoon

We are looking for passionate customer service professionals to join our Booragoon relief team!

About the role

  • Casual Opportunity
  • Working on a casual basis between the hours 12PM - 5PM Monday to Friday 
  • Fully paid training for the first 6 - 12 weeks where you must be available for full time hours Monday to Friday in the first 6 weeks.

This is a casual relief role covering the  Metropolitan South area. You would be required to travel to different locations surrounding Booragoon as a casual relief customer services officer. Locations covered include but not limited to:

What you'll be doing

 A day in the Post Office could see you:

  • Performing customer sales and service transactions
  • Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
  • Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Accepting mail items for lodgement, and accurately assessing any applicable charges
  • Building rewarding relationships with customers by understanding their needs
  • Preparing outward mail for despatch through – including presentation and the cancelling of stamps
  • Assisting with administrative duties such as stocktaking and record maintenance

What are we looking for?   

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

  • Lift up to 16kg of mail repeatedly
  • Stand up for most of your shift
  • Be flexible for additional hours, as well as changing shift times or locations
  • Work as part of a team to deliver the best possible service and solutions to our customers

The Australia Post philosophy  

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions. 

Ready to take the next step in your career?  

Get started by registering your interest.

We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au

 

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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