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Shift Supervisor

Apply now Job no: 53691120
Brand: StarTrack
Categories: Corporate Services, Delivery
Work type: Permanent Full Time
State: WA
Location: Perth Airport

We’re StarTrack 

We’re part of the Australia Post Group. So when you join StarTrack, you’re joining something bigger. Ask our customers why they choose StarTrack and they’ll tell you, our unrivalled delivery network means we’re their first choice. We get what they want delivered their way - and fast. ​


Join a team committed to getting the job done right, first time.


Every day we deliver a premium service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.


What does the role involve?

The Operations Shift Supervisor (AM) is responsible for leading a team of Team Leaders and freight handler staff to deliver against agreed budget and performance outcomes. You will facilitate the continued improvement of the facility operations by analysing current performance, identifying improvement opportunities and developing improvement action plans in conjunction with the AM Facility Manager. This role is focussed on delivering continual efficiency improvement at the lowest possible cost in the pursuit of service excellence.

The role of the Operations Shift Supervisor is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you:

  • Actively develop and foster a capable support and team network to ensure commitment to facility objectives
  • Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
  • Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
  • Lead change and innovation within teams
  • Drive new cultural practices, systems and processes that support desired change
  • Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
  • Assist and identify opportunities for service and efficiency improvement within the facility.
  • Analyse daily facility activities to identify processing control issues
  • Use various data mediums to manipulate, analyse, and present data for continual processing improvement

What experience will you have?

We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. In terms of your experience, ideally you will have:

  • 5 years’ experience in a Supervisor role, preferable in an operational function
  • Developed people management skills to support change
  • Sound analytical and problem-solving skills
  • Developed influencing and negotiating skills  
  • Safety focused
  • Understanding of optimisation and process improvement


We believe investing in our people is good for business.


That’s why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance. ​


Together, our differences make us stronger​.

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post - https://mypo.st/Diversity If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video https://mypo.st/WelcomeToCountry to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   


Ready to join a delivery network without equal? ​


Click apply now


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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