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Service Delivery Analyst

Apply now Job no: 53690931
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too.

And we’re only getting started.

Australia Post’s Part of Tomorrow strategy involves helping our people, customers and communities build a better future delivering to everyone, everywhere, every day. We have strong opportunities ahead to better connect people as we pivot to a digital world.

Responding to customer expectations, enabling our business to take advantage of digital and technology capabilities and maintaining trust and reputation are critical to the success of our Part of Tomorrow strategy.

What does the role involve?

This role would see you initially working on Telephony Modernisation Program leading the significant transformation of mobility and telephony services across our sites/ Delivery centres over the next 2 years. 

You will be responsible for the coordination and execution of all aspects of Mobility and Telephony services including provision of support services, process development, life-cycle and asset management, change management, business continuity.

Some of your day-day will include:

  • Proactively managing issues relating to supplier delivery services, ensuring they are effectively tracked and communicated;
  • Participating in regular service review meetings with providers;
  • Conducting trend analysis to identify, manage and fix issues with supplier delivery services, to ensure there is no loss of service due to inadequate planning;
  • Ensuring all assigned issues are managed to resolution by acting as an escalation point to the business.

What are we looking for?

  • Experience in IT operational management within the Mobility Services, and Telephony Services;
  • Background in telephony - PSTN, TIPT;
  • Proven experience in managing large operations delivery coordination lifecycles;
  • Experience working with multiple vendors to help deliver a seamless end to end workspace service, whilst continuously looking for improvements to the end user experience;
  • Demonstrated ability to influence and drive outcomes that may not be within direct control, for the technology function;

You will have good communication skills, and are someone who can critically look for opportunities to streamline in order to implement best practices.

We believe investing in our people is good business.

That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance.  

Together, our differences make us stronger.  

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post - https://mypo.st/Diversity If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video https://mypo.st/WelcomeToCountry to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   

Ready to join the transformation of Australia Post?   

Click apply now, to help shape our tomorrow.    






Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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