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Product Consultant - Cash Solutions

Apply now Job no: 53687546
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too.

And we’re only getting started.

Product innovation is at the core of Australia Post’s transformation. That’s why our teams of engineering, development and design specialists are challenged, supported and valued. We provide an environment that ensures we deliver the best: leading edge technologies; a creative, agile approach; a unique breadth of projects and an unexpectedly dynamic, small team culture that feels more like a start-up than a 208-year old icon.

We’re on the lookout for innovative people to join our team.

Product and Innovation?

The purpose of Product & Innovation is to create products that people love and trust, while delivering a sustainable future for Australia Post. The business unit is responsible for managing and transforming our enterprise products, innovation and digital capability. The  five key product areas that Product & Innovation is responsible for include Parcel and Express Services, International Products & Services, Mail Services & Decipha, Identity Products & Services and Payments & Financial Services with Portfolio Strategy, Innovation and Engineering providing technical expertise across these portfolios.


What does the role involve?

Responsible for supporting the delivery of effective product lifecycle programs in line with the strategic objectives of the business to deliver the expected customer and commercial outcomes. This role is focused on supporting the execution of product strategies for consumer cash solutions products. This role will lead the commercial analysis of new opportunities and drive outcomes led by customer insights. Working with key stakeholders across the business, this role will drive significant improvement in our customer value proposition, drive improved NPS and drive product performance to achieve the financial objectives.

What you'll be doing: 

Generate customer, market and product insights through data analysis and market research to drive desired customer experience metrics and commercial results

  • Support the creation and delivery of the product strategy, initiatives and campaigns
  • Develop recommendations for product enhancement, rationalisation or simplification based on market insights and kaizen principles 
  • Conduct segment and channel analysis to generate insights for the broader product team
  • Provide insights into market and competitor activities, as well as any price movements providing recommendations that support the delivery of strategic objectives and customer experience across the product portfolio 

What we're looking for: 

  • Experience in developing, supporting and launching products
  • Experience of analysing complex data to infer commercial insights 
  • Demonstrated experience in identifying and pursuing viable commercial opportunities
  • Project management and coordination 
  • Some understanding of financial services products 

We believe investing in our people is good business.

That’s why we have a team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. Our teams operate flexibly so please speak to us about what this could look like for you.


Together, our differences make us stronger.  

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.     

Ready to join the transformation of Australia Post?   

Click apply now, to help shape our tomorrow.    


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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