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Service Quality Specialist

Apply now Job no: 53675010
Brand: Australia Post
Categories: Delivery, Corporate Services
Work type: Permanent Full Time
State: NSW
Location: Chullora

Australia Post Group (including Australia Post, StarTrack, Decipha & Securepay) is one of the most trusted brands in Australia. Employing over 30,000 people across our integrated delivery, logistics and e-Commerce network – we love delivering! Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch. We’re committed to helping our people, customers and communities build a better future.

What does the role involve?

Based in Sydney, the Service Quality specialist is responsible for delivering an exceptional customer experience whilst achieving optimal efficiency for our customers and our network. The purpose of the role is to support in co-ordinating and implementing customer specific initiatives throughout the network and collaborate and support stakeholders to deliver the best customer experience.

Working with the Deliveries Engagement Manager, your key responsibilities include:

  • Contribute to the development of processes to implement alignment across the Australia Post Enterprise 
  • Work closely with our stakeholders across different functions to support optimal Customer Experience for both internal and external customers
  • Take the lead to support the team to drive customer specific initiatives to achieve desired results
  • Evaluate, track and promote the need for greater compliance upstream in the supply chain to drive downstream
  • Identifying specific cost saving and process improvements to achieve overall customer Excellence

The role will be primarily based in Chullora with the potential to travel to key facilities including Strathfield, Minchinbury and Redfern.

What experience will you have?

We are looking for candidates that have a can-do attitude, are customer focused and able to use data to drive and deliver outcomes to achieve overall Customer Excellence. In addition to this, you will ideally have;

  • In depth knowledge and experience working in a large complex and diverse organisation
  • Experience working in supply chain/manufacturing environment – desired but not essenital
  • Experience with leading and facilitating the implementation and acceptance of change
  • Proven ability to develop, communicate and implement strategies including short/medium/long term execution plans, budget and service outcomes
  • Ability to build strong working relationships with stakeholders across different states
  • Experience in stakeholder engagement to influence and implement improved outcomes
  • Persuasive communicator to drive outcomes
  • Tertiary qualification in Project Management  or Business and Commerce – desired but not essential

Benefits & Culture:

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.



Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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