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Head of Data Solutions

Apply now Job no: 53662474
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

Delivering 1.5 million parcels a day, having a workforce of over 70,000, and running Australia’s largest retail network - our business generates 1 billion data points a day from scanners, sorting machines, payroll, retail POS, finance systems, and vehicle GPS. We receive close to 2 million inbound customer contacts a year and over 2 million NPS surveys.

Our Data Solutions team at Australia Post has been providing data products and services to a market for governments, business, and community use for over 20 years. Many organisations rely on Australia Post’s data products and services with few market alternatives.


What it’s like to work here
A career at Australia Post Group can lead down many paths. There are a variety of roles to suit all sorts of skills and you will also have the chance to learn from the best people; everyone, everywhere, every day. For us, an engaging, enjoyable workplace is the foundation for great work which is why your attitude and your passion are just as important to us as your experience.


What does the role involve?

Reporting to the “General Manager, Data Science”, you’re responsible for building robust systems and operational platforms to support the business, with a focus on privacy and government compliance, and delivering an exceptional customer experience.


You’ll be an accomplished leader who is able to build a business in a specialised and complex industry, navigate consumer and stakeholder sensitivity in an immature industry across all elements of business, and product development is essential.
You’ll also have the responsibility to

  • Build robust systems and operational platforms to support the business, with a focus on privacy and government compliance and delivering an exceptional customer experience
  • Grow the Data Commercialisation business within an immaterial industry and to build a business in a specialised and complex industry, navigate consumer and stakeholder sensitivity
  • Set the Data Commercialisation strategy, with support from Executive and Board levels
  • Drive significant change at all levels from Board and Executive down in an immature, but growing industry
  • Build on the existing portfolio of products, expand and innovate into platforms and analytics services
  • Lead sales engagement and strategies for both direct & indirect channels
  • Develop and maintain strong commercial relationships in the market with customers and data partners


What are we looking for?

  • Minimum 10-15 years post-graduate experience in corporate product and marketing roles
  • Leadership experience in data commercialization, product development, channel, and market strategies
  • Appropriate tertiary qualification(s) in marketing, business, and/or commerce are required
  • Marketing/Market Research/Project Management exposure
  • Knowledge of innovative techniques and new product development methodologies


We believe investing in our people is good business
That’s why we have a team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. 


Together, our differences make us stronger
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. 


Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   


Ready to join the transformation of Australia Post?
Please click 'Apply Now' and please remember to upload your details and your most recent resume. #LI

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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