Job no: 53647951
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Permanent Full Time
You might think you know us, but we’re transforming.
In this rapidly evolving commercial landscape, we’re changing too. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities.
And we’re only getting started.
The Community & Consumer team has end to end accountability for identifying, anticipating and satisfying customer and community requirements – from market research, marketing planning to brand positioning and product placement. We’re also strategically oversee advertising, promotional activities and understanding and influencing community and public relationships.
We’re on the lookout for innovative people to join our team. Working within a start-up culture that’s backed by all the resources Australia Post provides, the opportunity to innovate and push boundaries to improve services for all Australians is ready and waiting.
What does the role involve?
The Business Analyst role enables and supports decision making for Customer Services leadership team by providing data driven insights via reports, dashboards and analytics across all products, channels and customer types. The insights span a multitude of functions primarily in Contact Centre Operations, but also in relation to our internal partnerships with Deliveries, Retail and Network. This position will support strategic goals related to data by transforming data into a story that will add value to our business by visual reporting. The strategic components of the role include monitoring program of work and investment initiatives for internal stakeholders (Contact Centre) and external stakeholders (Corporate and other Business Units). The operational components of the role include insights & analytics delivery, database management and continuous process improvement.
What are the key responsibilities?
What are we looking for?
We believe investing our people is good business.
That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance.
Together, our differences make us stronger.
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at firstname.lastname@example.org.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join the transformation of Australia Post?
Click apply now, to help shape our tomorrow.
Advertised: 09 Feb 2021 E. Australia Standard Time
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