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Inbound Customer Service Consultant - QLD Remote, Fixed Term Opportunity

Apply now Work type: Fixed Term Full Time, Fixed Term Part Time
Location: QLD - Regional, QLD - Metro
Categories: Retail & Customer Service

  • Multiple fixed term opportunities through to the end of January 

  • Work from home with full-time or part-time hours 

  • $49,184 p.a. plus 12% super (pro rata)  

You know all that online shopping you’ve been doing? Well you’re not alone… 

We’re Australia Post   

You might think you know us, but we’re transforming. In this rapidly evolving commercial landscape, we’re changing too.   

Tech savvy? Think you’ve got what it takes to spend your day on the phone tracking down missing parcels and helping our customers? 

With more Aussies shopping online than ever, our contact centres are the critical link to helping our customers get what they want, when they need it.  

That’s why we’re looking for Inbound Customer Service Consultants to join our contact centre team. Candidates who reside outside of the Brisbane area.  These are work from home, fixed-term positions opportunities, and we have full-time or part-time hours all with full time training.  

What you’ll be doing   

Got what it takes to thrive in a highly structured and fast paced environment? Enjoy solving problems and getting to the bottom of things?   

You’ll be harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.  

A typical day could see you:  

  • Grab your coffee, head to your office space, put on your headset and start your shift with no commute 

  • Answering back to back customers’ calls and using your powers deduction to resolve situations like damaged or missing parcels   

  • Putting to use that knack you have for turning a tricky situation into a favourable experience for our customers  

You’ll need  

To be eligible you’ll need to have full time permanent working rights. 

And because you’ll be working remotely, you’ll also need a stable internet connection - Wi-Fi and an ergonomically suitable work space.  

What we’re looking for 

  • You’re tech savvy. This gig requires the skills to work across multiple IT platforms and tasks simultaneously. This will be key to success since you’re working from home. Your training will be virtual too. 

  • You’re pretty unflappable and your resilience allows you to move from one customer to the next, to the next…  

  • You’re also true professional, because if you’re punctual and reliable, you’re half way there when it comes to this role 

We believe investing in our people is good for business   

That’s why we have team dedicated to career coaching and support for our employees. At the call centre we’re working hard to support you, in what can sometimes be a bit of a tough gig. We have small teams with a dedicated team manager along with support from technical experts and our peer support programs.

Together, our differences make us stronger.

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land which we operate on.

Click apply now, to help shape our tomorrow. 

Please note, these positions are for applicants living outside the Brisbane metropolitan area. For applicants within the Brisbane metropolitan area, we have more positions available on our website for this location.

Advertised: E. Australia Standard Time
Applications close:

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