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Inbound Customer Service Consultant - Brisbane, Fixed Term Opportunity

Apply now Work type: Fixed Term Full Time
Location: QLD - Metro
Categories: Retail & Customer Service

We’re Australia Post

You might think you know us, but we’re transforming. In this rapidly evolving commercial landscape, we’re changing too.

Help shape our tomorrow

We know our customers’ needs are changing. With more people ordering online than ever, our call centres are playing a vital role in ensuring our customers have what they want, when they need it. That’s why we’re looking for full time fixed-term Customer Service Consultants in our Brisbane call centre, although remote working might also play a part.

What you’ll be doing

Enjoy solving problems and being able to provide a great solution?  Know you can thrive in a highly structured and fast paced environment?

If you answered yes to the above, keep reading to find out more about a typical day in our call centre:

  • Answering customers’ calls, using your powers of deduction to track customers parcels and solve issues like damaged or missing parcels
  • Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
  • Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments

What we’re looking for

You’ll be ensuring our customers are satisfied, by harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.

You’re also:

  • Pretty unflappable and your resilience allows you to move from one customer to the next, to the next…
  • A true professional, because if you’re punctual, reliable and support your fellow team members, you’ll thrive here
  • Tech savvy and can work effortlessly across multiple IT platforms and tasks simultaneously

We believe investing in our people is good for business

That’s why we have team dedicated to career coaching and support for our employees. At the call centre we’re working hard to support you, in what can sometimes be a bit of a tough gig. We have small teams with a dedicated team manager along with support from technical experts and our peer support programs. We also know that your life outside of work matters. That’s why we have a culture that promotes a genuine work/life balance.

Together, our differences make us stronger.

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here.

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land which we operate on.​

Click apply now, to help shape our tomorrow. 

Please note, candidates located in the Brisbane metro area will be required to work onsite at our Brisbane Contact Centre. 

If you’re an applicant with disability and require adjustments to the recruitment & selection process, or require an alternative format to the application process, please contact our diversity team. To find out more, head to our website.​


Advertised: E. Australia Standard Time
Applications close:

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