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Outlet Manager - Carnarvon, Full Time

Apply now Work type: Permanent Full Time
Location: WA - Regional
Categories: Retail & Customer Service

Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

You will be responsible to professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity and staff engagement, grow revenue and provide consistently high standards of customer service.

What you'll be doing:

  • Build collaborative relationships with customers – identify and manage major customers, seek to understand the needs of the customer, organise customer sales visits, and maintain customer service standards
  • Manage, lead and motivate staff by defining work objectives, monitoring and evaluating performance against objectives, develop a sales and service culture and monitoring staff development with emphasis on team building and staff development
  • Ensure all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards
  • Manage the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity and cash management performance processes
  • Review and analyse the performance of the Retail Outlet Operations to achieve the strategic targets and objectives of the business
  • Demonstrate a high level of motivation and a willingness to embrace change to achieve business goals
  • Identify business issues, challenges and opportunities – organise information, evaluate options, develop a solution and take appropriate action to maximise results in a timely manner
  • Manage Human Resources (HR) policies and procedures and people management practices, including Occupational Health Safety and Environment (OHS and E), Injury management, Equal Employment Opportunity (EEO), Our Ethics, Employee Counselling Discipline Process (ECDP), Training and Development, Diversity, Harassment, Work life initiatives and so forth for a defined retail outlet

Desired Skills and Experience:

  • Demonstrated ability to establish a collaborative working relationship with customers, to anticipate customer needs and implement effective ways to monitor and evaluate customer concerns, issues and satisfaction
  • Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace
  • Proven ability to develop the skills and expertise of staff
  • Demonstrated high level interpersonal, written and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation
  • Experience having worked in a customer-facing role which required effective and efficient resolution of customer complaints
  • A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment
  • Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations

The Australia Post philosophy  

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions. 

Ready to take the next step in your career?  

Get started by registering your interest.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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