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Customer Onboarding Manager

Apply now Job no: 53765596
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.

Australia Post faces a challenging environment with the revenue of our traditional businesses in decline.  We are focused on developing new, innovative digital solutions to take to market, and continuing to invest to develop a world class parcels business

The Business, Government & International team manages Australia Post’s most important corporate, government and business customers, and consists of a diverse team of sales managers, account managers, solution architects, product specialists and other specialist sales support functions who collectively manage existing customer relationships and drive significant revenue growth

What does the role involve?

This role is responsible for managing the Tailored Onboarding team. The Tailored Onboarding team is responsible to deliver excellent customer service through managing the onboarding of new customers and new products from pre-sale through to post sale and contract renewals

  • Using effective leadership skills and techniques to lead and develop individuals within the Tailored Onboarding Team to help them reach their maximum potential and achieve the teams objectives
  • Managing the operational forecasting process including the daily workload management to enable the organisation to achieve targets
  • Full understanding and knowledge of customers contracts full terms and conditions and pricing schedules
  • Develop, implement, and maintain pre-sales through to post-sales process and sales support to effectively maximise resources and achieve SLA performance

What experience will you have?

We’re looking candidates with demonstrated leadership experience who thrive when managing multiple projects and working across complex stakeholder and customer groups.

  • Experience in a sales or account management role, preferably in a B2B environment
  • Experience in interpreting and analysing complex data
  • Proven ability to triage and prioritise workload
  • Ability to identify and execute on improvements to processes and workflows
  • Ability to oversee initiatives when working with cross-functional teams
  • Expertise in synthesizing and analysing information, including analysing complex data

 We believe investing in our people is good business.

That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. ​

Together, our differences make us stronger. 

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. ​

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.   ​


Ready to join the transformation of Australia Post? 

Click apply now, to help shape our tomorrow.  ​

Advertised: AUS Eastern Daylight Time
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