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Channel Performance Manager - Retail

Apply now Job no: 53751890
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: VIC
Location: Melbourne

You might think you know us, but we’re transforming.  

In this rapidly evolving commercial landscape, we’re changing too.

And we’re only getting started.

Product innovation is at the core of Australia Post’s transformation. That’s why our teams of engineering, development and design specialists are challenged, supported and valued. We provide an environment that ensures we deliver the best: leading edge technologies; a creative, agile approach; a unique breadth of projects and an unexpectedly dynamic, small team culture that feels more like a start-up than a 208-year old icon.

We’re on the lookout for innovative people to join our team.

Product and Innovation?

The purpose of Product & Innovation is to create products that people love and trust, while delivering a sustainable future for Australia Post. The business unit is responsible for managing and transforming our enterprise products, innovation and digital capability. The  five key product areas that Product & Innovation is responsible for include Parcel and Express Services, International Products & Services, Mail Services & Decipha, Identity Products & Services and Payments & Financial Services with Portfolio Strategy, Innovation and Engineering providing technical expertise across these portfolios.

What does the role involve?

Responsible for the ongoing sales performance and compliance of the retail network as well as other distribution channels relating to the Identity, Payments, and Financial Services business.

The core focus of the role will be to support the uplift of the overall retail customer experience and channel performance including but not limited to ongoing staff training, network look and feel, signage, marketing and overall experience for the services within the IP&FS business. Working closely with the relevant product managers and the Customer and Community team to embed the appropriate compliance, sales and professional standards in line with customer expectations. This role will also put appropriate controls in place to ensure the network complies with the ongoing contractual obligations associated with Bank@Post and ensure smooth implementation and adoption of other new products and services across our network.

This position reports to the Senior Manager, Growth & Channel Performance and is a key sales enablement role within the IP&FS portfolio.

What you will be doing in the role:

  • Support and execute the GTM/distribution strategy to meet sales targets for the evolving IP&FS services that will make Australia Post the primary destination for Identity and Financial Services.
  • Support the improvement of overall customer experience, addressing key customer pain points and instore experience.
  • Enable the commercialisation of new products & services
  • Conduct segment and channel analysis to generate insights for the broader product teams
  • Generate Sales, Marketing and product insights underpinned by market research to support decision making.
  • Drive programs of work to enable staff training and are skilled to support the Identity, Payments & Financial Services business.

Required experience: 

  • Proven experience in product innovation, commercialisation, proposition development, promotions and product lifecycle management.
  • Proven experience / involvement in developing ‘leading edge' commercially sound customer/product strategies
  • Demonstrable experience in leveraging existing customer, financial and market data to generate meaningful insights
  • Experience in developing, supporting and launching products
  • Experience in marketing products
  • Experience of analysing complex data to infer commercial insights


We believe investing in our people is good business.

That’s why we have a team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. Our teams operate flexibly so please speak to us about what this could look like for you.

Together, our differences make us stronger.  

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.     

Ready to join the transformation of Australia Post?   

Click apply now, to help shape our tomorrow.    

#LI

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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