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Application Support Analyst - Decipha

Apply now Job no: 519470
Brand: Decipha
Categories: Corporate Services
Work type: Fixed Term Full Time
State: VIC
Location: Abbotsford

Provides expertise, maintenance and support for specific applications to ensure the stable operation of the organisation's applications and all of the application interfaces which deliver the end-to-end business process. This includes proactively identifying and driving service improvements, resolving problems and ensuring changes to applications are implemented effectively. Where applications are provided by third parties the role holder will have regular engagement with suppliers. Part of the team responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent and available at all required times.

This is a 12 month fixed term contract. 

What you'll be doing: 

  • Implements, configures and supports applications during the hours required by the business ensuring application availability, performance, reliability, maintainability, serviceability and capacity are provided in line with agreed service level agreements
  • Provides application support resolving all incidents and requests in line with SLA’s and undertaking problem management
  • Acts as Major Incident Manager during critical Incidents.
  • Ensures all applications adhere to security policies and appropriate escalation processes are in place for all applications
  • Documents all applications and integration components for support purposes in accordance with required standards, methods and procedures and adheres to any applicable configuration management procedures
  • Identifies key issues and risk elements and escalates promptly

What we're looking for: 

  • 3 to 5 years demonstrable experience supporting enterprise business applications
  • Strong problem solving skills (i.e. has the ability to solve difficult problems with effective solutions, can see hidden problems, looks beyond the obvious and doesn’t stop at the first answer)
  • Demonstrated experience working in an ITIL environment with extensive IT Service Management experience across core ITIL processes (Incident, Problem, Request & Change); experience working with ServiceNow - highly advantageous
  • Experience in creating knowledge base articles, producing technical and business documentation, defining repeatable processes and process flows
  • Experience with document and image capture (OCR, ICR, OMR and barcode capture applications), would be highly regarded but not compulsory 

About Australia Post Group: 


Australia Post Group (including Australia Post, StarTrack, Decipha & Securepay) is one of the most trusted brands in Australia. Employing over 30,000 people across our integrated delivery, logistics and e-Commerce network – we love delivering! Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch.

We’re committed to helping our people, customers and communities build a better future.

A career at Australia Post Group can lead down many paths. There are a variety of roles to suit all sorts of skills and you will also have the chance to learn from the best people; everyone, everywhere, every day. For us, an engaging, enjoyable workplace is the foundation for great work which is why your attitude and your passion is just as important to us as your experience.

We offer an attractive salary and benefits in an equal opportunity workforce. We encourage applications from people of all ages, including indigenous Australians and those with a disability.

Don't delay your application, please apply today. We have a short mobile friendly application form which contains approximately 10 - 15 career interest questions. It should take you no longer than 5 minutes to complete. Looking forward to hearing from you!

We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au. 


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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