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Retail Customer Service Consultant, Part Time (CBD and inner suburbs)

Apply now Job no: 53464439
Work type: Fixed Term Part Time
Location: VIC - Metro
Categories: Retail & Customer Service

  • 12 month part-time contract with shifts on Monday and Friday between 7am – 8pm
  • Located in Melbourne’s CBD, and inner suburbs on the South East side of Melbourne
  • Potential career development opportunities

We have a specific need for our Carnegie location with multiple opportunities in this store available!!

Here’s your chance to join the team in our Melbourne Contact Centre, as a Customer Service Consultant – the first point of support for our customers all around Australia.

What you will be doing

This role involves assisting our customers by providing inbound phone support for queries such as tracking lost or damaged parcels; assisting with passport applications; and general post office enquiries. To be successful you will:

  • Be diligent in your work. If you’re professional, reliable and punctual, and support your fellow team members, you’ll thrive here.
  • Handle high volumes of inbound calls. You will need to be able to work calmly under pressure using your resilience to move from one customer to the next.
  • Resolve customer queries quickly and accurately. You’ll be an expert problem solver, focused on delighting our customers, with first call resolution a priority.
  • Have an eye for detail. You’ll need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.

What we’re looking for

We’re after people with a passion for working through customer queries with a focus on solutions, highly capable in:

  • Actively listening to customers queries with empathy and positivity
  • Sound written and verbal communication skills
  • Computer savvy – able to learn new systems, software and processes quickly
  • Work both as part of a team as well as an individual contributor

What’s it like to work here?

  • We’re a team of like-minded people who love helping our customers and our communities. It’s a supportive environment where your individual contribution is recognised and appreciated.
  • You’ll be encouraged to pursue your career goals and get the most from your talents with ongoing training and development.
  • Be part of the broader Australia Post Group, which employs over 55,000 people and offers hundreds of services. You can read more about the group here.

The Australia Post philosophy

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions. 

Ready to take the next step in your career?

We have a short mobile-friendly application form, and it should only take around 5 minutes to complete.

Advertised: AUS Eastern Daylight Time
Applications close:

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