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Account Manager, Government

Apply now Job no: 53533931
Work type: Permanent Full Time
Location: ACT - Metro
Categories: Sales & Marketing

Australia Post is changing at an incredible pace. In the Business and Government department, we’ve integrated technological services that help organisations and government departments adapt in an increasingly digital world without relegating on our historically successful offering of parcels and mail - all of which helps move Australia forward.

And we’re only getting started.

What it's like to work here:

For you, it means you'll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard – we're working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance.

What does the role involve?

The purpose of this role is to be the single point of accountability for a portfolio of our largest Federal Government customers. The role has end-to-end ownership of its customer accounts including relationships and financials. 

The role will drive a strategic approach to account planning for its portfolio, and is accountable for building senior relationships, retaining existing revenue and driving sustainable growth.

  • Develop and implement customer-centric strategic account plans to effectively prioritise sales effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth.
  • Manage account relationships by leading regularly planned sales calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience.
  • Engage with customers on key retention activities through the full lifecycle of the customer contract, including renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.
  • Identify and qualify opportunities within customer accounts to cross sell multi-product and/or complex solutions, drawing on Sales and Solutions Specialists as required to build, propose and close these new business contracts.
  • Deliver a seamless customer experience by coordinating engagement and interaction between the customer and AP’s specialists across all activities, including service, sales, solution design and implementation.
  • Document all sales and account management activity in Salesforce to provide AP’s sales enablement functions (e.g. Sales Operations, Segment Development, etc.) with quality data to develop appropriate improvement strategies and initiatives.


What experience will you have?

We're looking for candidates with demonstrated experience selling into Federal Government a proven capacity to drive sustainable growth within a government environment. 

  • Significant experience designing and implementing account management strategies for a portfolio of federal government customers, with a strong track record of meeting and exceeding sales targets.
  • Significant experience selling complex B2B solutions to customers including identifying, qualifying, proposing and closing sales opportunities.
  • Strong proposal writing and delivery experience.
  • Demonstrated commercial acumen.
  • Sales discipline knowledge including sales techniques, account planning, opportunity planning and reporting.
  • Strong knowledge of solutions, products, services, new and possible technology offerings, industry players and latest developments in digital eCommerce.
  • Strong experience building long-term trusted advisor relationships with Senior Executive stakeholders (internal and external) and the ability to influence these stakeholders.

Benefits & Culture:

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.

To register your interest with our passionate careers team, please click 'Apply Now' and please remember to upload your details and your most recent resume.



Advertised: AUS Eastern Daylight Time
Applications close:

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