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Customer Lifecycle Manager

Apply now Job no: 53532763
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Digital, Sales & Marketing

Customer Lifecycle Manager - Identity Products & Services

The Customer Lifecycle Manager plays an important role in ensuring we maximise the full commercial potential of our Identity Products and Services. The role will work alongside product managers of our B2B digital platform portfolio of products to deliver effective customer life-cycle management in order to drive increased revenue by finding the right technical business solutions to bring them to life.

What will you be doing?

This is an exciting and refreshing opportunity to partner with our senior sales senior leaders working on initiatives and solutions to drive sales opportunities for the business.

You’ll report to the Head of Identity Portfolio and you’ll both support and enable our product managers but will also work with customers and our UX/Engineering teams. You will also need to interact effectively with sales and corporate services in order to leverage the broader enterprise sales and marketing B&G teams to ensure an excellent customer experience.

The four key product areas are: Parcel and Express Services, Mail Services, Identity Products & Services and Payments & Financial Services. The Identity Products & Services portfolio has four areas of focus: Federal & State Government, Growth Markets, Consumer identity and Digital iD.

A key focus of this position is to reduce the time from customer contract to trading while at the same time maximise customer average transaction usage. You’ll also be required to improve customer retention rates by negotiating and influencing optimal business and customer commercial outcomes.

Lastly, you’ll support business development opportunities by Identifying and propose up/cross sell opportunities to customers through analysing actionable customer insights, demonstrating consideration of customer needs and experience targets, as driven by business requirements.

- What are we looking for?

- Demonstrated experience in initiating, ideating and developing innovative end-to-end fit-for-purpose customer lifecycle management practices and strategies for B2B products

- Pre-sales and solution selling experience

- Experience in maximising customer product usage in complex / evolving environments

- Demonstrable experience Interpreting complex data, research and feedback relating to customer problems

- Extensive experience of collaborating with a complex and multi-tiered internal/external stakeholder group in order to realise business outcomes

Why Australia Post?

We are growing, building new divisions and bringing on new talent to help us become the world’s largest digital business. We would love for you to make your mark on the ongoing success of our business. We help and respect each other as experts in our fields and want to hear your opinions on how to constantly improve our organisation.


A career at Australia Post Group can lead down many paths as we are passionate about our people, offering a supportive culture with a focus on career development which is why your attitude and passion is as important to us as your experience. We provide flexible working options to ensure you have work life balance and believe that a diverse and inclusive workplace brings out the best in our people.


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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