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Sales Manager, Small Business

Apply now Job no: 53487787
Work type: Permanent Full Time
Location: NSW - Metro
Categories: Sales & Marketing

Australia Post is changing at an incredible pace. In the Business and Government department, we’ve integrated technological services that help organisations of all sizes adapt in an increasingly digital world without relegating on our historically successful offering of parcels and mail - all of which helps move Australia forward.

What it's like to work here:

For you, it means you'll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard – we're working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance.

What does the role involve?

The Sales Manager, Small Business will lead and coach a team of up to 10 phone-based Account Managers that have end-to-end ownership for a portfolio of our small business customers. The role will be responsible for directing, coaching and driving team members to high performance through the effective management of team resources and workload.

  • Coach a team of Account Managers to effectively build relationships with customers in a fast-paced environment, retain existing revenue (e.g. closing contract renewals) and drive sustainable growth within their portfolios (e.g. extending revenue on current services and identifying opportunities for cross-sell into multi-product client solutions).
  • Guide team members’ development and implementation of customer-centric portfolio plans to ensure sales effort is effectively prioritised, existing revenue is protected, and that a deliberate approach is being undertaken to maximise revenue growth of AP’s small business accounts.
  • Drive the team to identify and qualify opportunities within customer accounts to cross sell into multi-product solutions, and ensure they are drawing on Sales and Solutions Specialists as required to build, propose and close more complex new business contracts.
  • Support team members to deliver a seamless customer experience by removing barriers or challenges relating to cross-function collaboration between AP’s specialists across all activities, including service, sales, solution design and implementation.

What experience will you have?

We’re looking for candidates that have the demonstrated energy and drive to bring out the best in the people under their leadership. If coaching and mentoring is something you thrive on we’d love to hear from you.

  • Considerable experience selling standardised B2B solutions to small business customers in a contact centre environment, including identifying, qualifying, proposing and closing sales opportunities.
  • Experience applying portfolio management strategies for an allocation of small business customers, with a strong track record of meeting and exceeding sales targets.
  • Highly developed interpersonal skills and the ability to engage confidently with internal and external stakeholders.
  • Considerable experience building strong relationships with customers in a telephone-based sales environment and the ability to coach team members to build the same.

Benefits & Culture:

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.

To register your interest with our passionate careers team, please click 'Apply Now' and please remember to upload your details and your most recent resume.



Advertised: AUS Eastern Standard Time
Applications close:

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