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Startrack - Account Manager

Apply now Job no: 53459436
Work type: Permanent full time
Location: QLD - Metro
Categories: Sales & Marketing

StarTrack Account Manager

Every day we deliver a premium service to our customers, but we don’t stop there. We have an unrivalled network, an 11,000 team comprising 134 nationalities both male and female who all share common values that drive our shared desire to make a difference for customers. Our passion for people means we’re always looking to grow our team, and provide even greater experiences for our employees. 

The purpose of the position is to lead and grow our customer relationships within local area markets and the SMB market segment. This role is responsible for sustainable revenue and profit growth within the territory, servicing Business North/South (SMB Market) clients. There are roughly 65 accounts to support ranging in $50K- $1.5M in revenue. 

The role is accountable for revenue growth within the territory, and must be able to influence relevant internal stakeholders including members of the Executive Committee, Product Managers and Specialist Sales roles to ensure sustainable revenue and profitable growth in the segment. 



  • Drive portfolio objectives that build on revenue growth and increase market share
  • Prepare strategic account plans and provide input into budget, marketing and product planning
  • Drive overall customer retention & satisfaction to meet corporate objectives & Voice of the Customer
  • Negotiate contract renewals and ensure ongoing commercial compliance
  • Build a robust pipeline of opportunities for each customer within the assigned portfolio
  • Revenue protection yield management and profitability

What you’ll need:

  • Complex solution selling at various levels is essential, with the ability to identify commercial opportunities to plan & execute sustained portfolio growth
  • Experience in negotiation techniques & methodologies
  • Continuous knowledge growth of financial, economic & market data to drive portfolio growth strategies
  • Sound commercial acumen
  • The ability to build relationships with multi-level internal & external stakeholders, influencing outcomes for sales strategies & solutions
  • Knowledge of commercial legal and contractual practices and obligations, including trade practices legislation in relevant local and international markets

Selection Criteria/Core Competencies:

            Excellent decision making ability

Highly driven with a passion for results.

Be service focused in everything they do.

Are willing to take on feedback and strive for continuous improvement.

We see our culture just as important and therefore the successful candidate will display:

  • Excellent decision making ability.
  • Highly driven with a passion for results.
  • Be service focused in everything they do.
  • Are willing to take on feedback and strive for continuous improvement.

Technical skills are important, however they are not everything.

Benefits & Culture:                                                            

If you’re ready to put our customers first, we’d love to talk to you. At StarTrack, we’re focused on people, on teamwork and on helping you get the job done.  Since joining forces with Australia Post, StarTrack is stronger than ever before, and can now offer both business and consumer markets an unrivalled range of parcel, freight, express, courier and international solutions – all under one banner. Our new combined business brings the trust, reach and convenience that Australia Post is known for, together with the premium service standards of standards of StarTrack, to create the largest parcels, freight logistics provider in the country. And as the largest logistics provider in the country, we know a thing or two about delivery.

To register your interest with our passionate careers team, please apply and remember to upload your details and your most recent resume.

Apply for a job with StarTrack today, and be part of our exciting future.     

We are committed to being an equal opportunity employer with a diverse workforce.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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