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Product Analyst - Billing & Payables Solutions – Financial Services

Apply now Job no: 53432418
Work type: Permanent full time
Location: VIC - Metro
Categories: Corporate Services, Sales & Marketing

At Australia Post, innovation is at the heart of our transformation, and we are committed to ensuring our teams of specialists are challenged, supported and recognised. Technology is transforming our world and because our customers are at the heart of everything we do, we're changing too. So, we provide an environment that ensures we deliver the best: leading edge technologies; a creative, agile approach; a unique breadth of projects and an unexpectedly dynamic, small team culture that feels more like a start-up than a 208-year old icon.

What's the job involve?

You’ll play a key role in undertaking activities to support elements of the product development lifecycle through to commercialisation and product performance reporting.  This role will liaise closely with product managers to conduct relevant market, channel and segment analysis to inform product related decision making, process support and documentation

  • Support the deployment of product related initiatives and campaigns.
  • Support on boarding new customers and expanding existing customer service offerings.
  • Support customer/consumer Product Marketing and ensure strong engagement with product management
  • Manage the day to day product administration activities including, issue management, policy maintenance, and general product related queries.
  • Manage assigned projects end to end as required
  • Develop recommendations for product enhancement, rationalisation or simplification based on market insights.
  • Provide sales and service support as agreed.
  • Generate Sales, Marketing and product insights underpinned by market research to support decision making.
  • Provide timely, accurate and insightful reporting in relation to product related initiatives and portfolio performance
  • Conduct segment and channel analysis to generate insights for the broader product team
  • Partner with other supporting functions, like operations, risk, customer experience and market insights

What it's like to work here:

For you, it means you’ll do great work, learn from the best and develop a career within a robust and well invested but empowering and creative environment. We all work hard – we’re working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance.

What we're looking for:

  • Experience in developing, supporting and launching products
  • Experience in marketing products
  • Experience of analysing complex data to infer commercial insights
  • Demonstrated experience in identifying and pursuing viable commercial opportunities
  • Project management and coordination
  • Some understanding of financial services products, preferably banking.
  • Understanding of multi-disciplinary project work.  Experience in Agile methodologies preferred.
  • Comfortable with the ambiguity that comes with product rejuvenation and expansion.

Technical skills are important, however they are not everything. We see our culture just as important and therefore the candidate will have:

  • Excellent communication skills
  • Ability to work autonomously
  • Desire to try new things
  • Be friendly and approachable!

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.

To register your interest with our passionate careers team, please click 'Apply Now' and please remember to upload your details and your most recent resume.


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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