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Talent Acquisition Business Partner, Customer Contact Centre

Apply now Job no: 53390363
Work type: Permanent full time
Location: VIC - Metro
Categories: Corporate Services

This is an exciting new position that will help shape the direction of Talent Acquisition at Australia Post.

You will be building strong partnerships with key stakeholders to ensure that we find the best suited candidates for the Customer Contact Centre. This role will be managing the end-to-end recruitment process for all customer contact centre positions. Your business partnering and engagement will start with a deep understanding of the requirements, determining the sourcing and advertising strategy, as well as, providing a high-touch candidate experience from application stage to offer. 

What you'll be doing:

  • Leading, planning and managing the end to end recruitment process for all contact centre roles
  • Partnering with the leadership teams and relevant HRBPs for all their recruitment needs
  • Providing coaching, advice and recommendations to the hiring managers and HRBPs
  • Conducting workforce planning meetings with relevant stakeholders to forecast and facilitate the ability to meet business needs
  • Identifying opportunities for improvement and change in the candidate experience
  • Using your commercial acumen skills to develop and recommend recruitment strategies 
  • Cultivating and fostering an innovative and adaptive culture that aligns with the values of Australia Post
  • Fostering and encouraging positive people management strategies

What we’re looking for:

  • Demonstrated ability to recommend effective project based recruitment strategies to fill roles within high volume, bulk recruitment 
  • Previous internal Talent Acquisition and Customer Contact Centre sourcing experience will be highly regarded
  • Proven exceptional stakeholder management skills (up to GM level), including strong communication, interpersonal and influencing skills
  • Demonstrated ability to build strong and positive working relationships across multiple business areas in a complex corporate environment
  • Tertiary qualified with a degree in a relevant discipline (i.e. Business or Human Resources)

About Us:

We recognise the value of talent acquisition and we’re investing in our internal recruitment department. Our Talent Acquisition and Careers team is dedicated to finding talented candidates that will provide the best possible service to our customers.

At Australia Post, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions. 

So, if you’re looking to be a part of an evolving function that will empower you to deliver great outcomes and partner with the business, as well as support your development and growth, then click on the link and apply!

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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